Shipping & Delivery

NUMYNUM currently ships across Canada from British Columbia. Here is everything you need to know about processing, tracking, and receiving your order.

ORDER PROCESSING

After placing your order, you will receive a confirmation email. Once your order has been prepared and shipped, we’ll send you another email containing tracking information when available.

Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING RATES

Available shipping methods, estimated delivery times, and shipping charges are calculated at checkout based on your delivery address and selected service.

DELIVERY TIMES

Delivery times vary depending on your location, the carrier, and the shipping option selected at checkout.

Delivery estimates provided at checkout are supplied by the carrier and are not guaranteed. Delays may occasionally occur because of weather, high shipping volumes, service interruptions, or other circumstances outside NUMYNUM’s control.

ORDER TRACKING

Once your order ships, tracking information will be sent to the email address used at checkout, when tracking is available.

Please allow some time for the carrier to scan your package and update its tracking status.

INCORRECT OR INCOMPLETE ADDRESSES

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us immediately with your order number and the correct address. We will try to update it, but we cannot guarantee changes after an order has been processed or shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

DELIVERY ISSUES

If your tracking indicates that your package was delivered but you cannot locate it, please:

Check around the delivery location and any secure parcel areas.
Ask other household members, neighbours, concierge staff, or building management.
Contact the shipping carrier using your tracking number.

If you still cannot locate your package, contact NUMYNUM with your order number and tracking details. We will assist wherever reasonably possible.

Please note that NUMYNUM cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier. Each situation will be reviewed individually.

LOST OR DELAYED PACKAGES

If your tracking has not updated for an extended period or your package appears to be lost, contact us with your order number.

We will help you review the tracking information and contact the carrier when appropriate. Carrier investigations and resolutions may require additional processing time.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

Your order number
A brief description of the issue
Clear photographs of the item and packaging

Once the issue has been reviewed and confirmed, NUMYNUM will arrange an appropriate replacement or refund and cover the related standard shipping costs.

RETURNED PACKAGES

If a package is returned to NUMYNUM because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect it, we will contact you after receiving it.

Additional shipping charges may apply if you would like the order to be sent again.