We want you to feel confident wearing NUMYNUM. If your order isn’t quite right, you may request a return or size exchange within 14 days of delivery.

ELIGIBILITY

To qualify for a return or exchange, the item must be:

• Unworn, unwashed, and unused
• Free from stains, odours, hair, and other signs of wear
• Returned with its original tags and packaging
• Accompanied by the order number or proof of purchase

Items that do not meet these conditions may be refused and returned to the customer.

RETURNS

Eligible items may be returned within 14 days of delivery.

NUMYNUM provides free standard return shipping for approved returns within Canada. You must use the return label or return instructions provided by NUMYNUM. Returns sent using another shipping method will not be reimbursed.

A 10% restocking fee will be deducted from the item’s refund amount. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

SIZE EXCHANGES

We offer one complimentary size exchange per eligible item within Canada, subject to availability. NUMYNUM will cover standard return shipping and standard replacement shipping for the first approved size exchange.

If the requested size is unavailable, you may choose another available item of equal value, receive store credit, or request a refund. The 10% restocking fee will apply if you choose a refund.

Only one complimentary size exchange is available per item. Shipping costs associated with additional exchanges will be the customer’s responsibility.

SALE, DISCOUNTED, AND FINAL-SALE ITEMS

Sale and discounted items are eligible for exchange only and cannot be returned for a refund. Exchange requests must be made within 14 days of delivery and remain subject to product and size availability.

Items specifically marked “Final Sale” cannot be returned, exchanged, or cancelled unless they arrive damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your order number
• A brief description of the issue
• Clear photographs showing the item, packaging, and problem

Once the issue has been reviewed and confirmed, NUMYNUM will arrange an appropriate replacement or full refund and cover the related standard shipping costs.

The 10% restocking fee does not apply to confirmed damaged, defective, or incorrect items.

HOW TO REQUEST A RETURN OR EXCHANGE

Submit your request through your NUMYNUM customer account or contact us through our website’s contact form within 14 days of delivery.

Please include:

• Your order number
• The item you wish to return or exchange
• The reason for your request
• The replacement size, if requesting an exchange

Do not send an item back before your request has been approved. Once approved, you will receive return instructions and, where applicable, a prepaid return label.

REFUNDS

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method, less the 10% restocking fee and any non-refundable original shipping charges.

Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

ORDER CANCELLATIONS

Eligible unfulfilled items may be cancelled through your customer account within 15 minutes of placing the order.

After the 15-minute cancellation window closes, contact us immediately. We will try to accommodate your request, but cancellation cannot be guaranteed once processing has begun.

Items marked “Final Sale” are not eligible for cancellation.

CONSUMER RIGHTS

This policy does not limit any rights or remedies available to you under applicable consumer-protection laws.