Frequently Asked Questions

Everything you need to know about NUMYNUM products, sizing, orders, shipping, and returns. If you cannot find what you’re looking for, contact us and we’ll be happy to help.

  • Our T-shirts have a relaxed, unisex boxy fit with dropped shoulders and a structured silhouette. Check the size guide on each product page before ordering.

  • Compare our size guide with a T-shirt you already own and like. Lay it flat and measure it for the most accurate comparison. Size up if you prefer a more oversized fit.

  • Our current T-shirts are made from heavyweight 220 GSM, 100% cotton. Material details will always be listed on the individual product page.

  • Turn it inside out, machine wash cold with similar colours, and hang dry in the shade. Avoid bleach, tumble drying, and ironing directly over the artwork. Visit our Care Instructions page for complete guidance.

  • We currently ship across Canada from British Columbia. Available shipping options, estimated delivery times, and charges will appear at checkout.

  • Once your order ships, tracking information will be sent to the email address used at checkout. Please allow some time for the carrier to update the tracking status.

  • Eligible returns and exchanges can be requested within 14 days of delivery. Items must be unworn, unwashed, unused, and returned with their original tags and packaging. We also offer one complimentary size exchange per eligible item within Canada, subject to availability.

  • Contact us as soon as possible with your order number, a brief explanation, and clear photographs of the issue. Once confirmed, we will arrange a replacement or refund and cover the related shipping costs.

  • Visit our Artist Collaborations page and select “Submit Your Work.” You can introduce yourself and share your artwork or portfolio for consideration in a future NUMYNUM drop. Submission does not guarantee collaboration or transfer ownership of your artwork.